How to Choose the Right Maid Agency in Malaysia

Not all maid agencies in Malaysia operate with the same standards. Choosing the wrong agency can cost you time, money, and peace of mind. Here is a practical guide to finding an agency you can trust.

Check for a Valid JTKSM Licence

Any agency placing foreign domestic workers in Malaysia must hold a licence from Jabatan Tenaga Kerja Semenanjung Malaysia (JTKSM). Ask for the licence number and verify it on the JTKSM website. Unlicensed agencies are operating illegally and offer no protection if things go wrong.

Ask About Pre-Departure Training

Trained workers adapt faster and perform better. Ask whether the agency runs its own training programme or partners with a certified training academy. GLC Hire workers undergo structured training at Genesis Training Academy, covering household management, elder care, infant care, and safety.

Understand the Full Cost Breakdown

A trustworthy agency provides a written cost breakdown before you commit: agency fees, levy, FOMEMA, insurance, flight, and any government processing fees. Be wary of agencies quoting suspiciously low fees — hidden charges often appear later.

Ask About the Replacement Policy

What happens if the worker is unsuitable or leaves within 3 months? A reputable agency offers a replacement guarantee — typically one free replacement within 6-12 months. Get this in writing.

Enquire About Post-Placement Support

The agency's job does not end when the worker arrives. Ask whether they handle permit renewals, FOMEMA bookings, levy payments, and act as mediator if disputes arise. GLC Hire provides full post-placement management for all clients.

Red Flags to Avoid

Be cautious of agencies that: pressure you to decide immediately, cannot produce a JTKSM licence, refuse to give written contracts, ask for large cash payments upfront with no receipt, or cannot tell you where and how their workers are trained.

GLC Hire is a JTKSM-licensed agency with a transparent fee structure, trained workers, and dedicated post-placement support. Contact us for a no-obligation consultation.