PRIVACY POLICY
Your Privacy Matters to Us
How we collect, use, and protect your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Introduction
Agensi Pekerjaan Genesis Life Care Sdn Bhd ("GLC Hire", "we", "us", or "our") is committed to protecting the privacy and personal data of our clients, candidates, workers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
2. Information We Collect
We may collect the following categories of personal data:
From Employers / Clients
- Full name, NRIC/passport number, and contact details
- Home address and household information
- Family composition and care requirements
- Employment preferences and special requests
- Payment and billing information
From Workers / Candidates
- Full name, date of birth, nationality, and passport details
- Photographs, biodata, and employment history
- Medical records and health screening results (FOMEMA)
- Skills, training certifications, and qualifications
- Next-of-kin and emergency contact information
- Work permit and immigration documentation
From Website Visitors
- Name, email address, and phone number (via contact forms)
- Enquiry details and messages submitted through our website
- Browser type, IP address, and device information
- Pages visited, time spent, and referral sources
3. How We Use Your Information
We use the personal data collected for the following purposes:
To process your application, match you with suitable helpers or employers, and manage the placement process.
To comply with Malaysian employment laws, immigration regulations, JTKSM licensing requirements, and PDPA obligations.
To respond to enquiries, send placement updates, share relevant information, and provide post-placement support.
To conduct background checks, health screenings, and ensure the safety and welfare of all parties involved.
To analyse usage patterns, improve our website and services, and develop training programmes for our workers.
To process placement fees, issue invoices, manage instalment plans, and maintain financial records as required by law.
4. Disclosure of Information
We may share your personal data with the following parties, strictly on a need-to-know basis:
- Government authorities — Immigration Department, JTKSM, FOMEMA, and other regulatory bodies as required by law
- Insurance providers — For worker insurance, foreign worker compensation scheme (FWCS), and medical coverage
- Training partners — Accredited training centres for worker skills development and certification
- Employers and workers — Relevant information shared between matched parties to facilitate the placement
- Professional advisors — Legal, accounting, and audit professionals engaged by our company
- Service providers — Third-party platforms used for communication, website hosting, and payment processing
We do not sell, trade, or rent your personal data to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. General retention periods include:
After the retention period expires, personal data will be securely deleted or anonymised.
7. Your Rights Under PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the following rights:
Right of Access
You may request access to your personal data held by us and obtain a copy of such data.
Right to Correction
You may request that we correct any inaccurate, incomplete, or outdated personal data.
Right to Withdraw Consent
You may withdraw your consent for the processing of your personal data at any time.
Right to Limit Processing
You may request that we limit or cease processing your personal data for specific purposes.
To exercise any of these rights, please contact us using the details provided in Section 10 below. We will respond to your request within 21 days of receiving it. A processing fee may apply for access requests as permitted under the PDPA.
8. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we may use include:
- Essential cookies — Required for the website to function properly (e.g., session management)
- Analytics cookies — Help us understand how visitors interact with our website (e.g., Google Analytics)
- Functional cookies — Remember your preferences and settings for a better experience
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps, government portals). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
No 35-1, Jalan Tiara 2A/KU1, Bandar Baru Klang,
41150 Klang, Selangor, Malaysia
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
Continued use of our services or website after any changes constitutes your acceptance of the revised policy.
Have Questions About Your Data?
We take your privacy seriously. Reach out to us for any privacy-related enquiries or data access requests.