From first enquiry to your home in 8 simple steps
Our consultants guide you through every step — from understanding your needs to placement day and ongoing follow-up support. The entire process typically takes 3–8 weeks.
Submit your request
Call, WhatsApp, or fill our online form — takes under 3 minutes. Our team responds within 2 business hours.
Needs assessment
Our consultant calls to understand your household setup, care needs, language preferences, and working hours.
Candidate matching
We shortlist 2–3 pre-screened, trained candidates tailored to your specific requirements — skills, experience, personality, and language.
Virtual interview
You interview shortlisted candidates over video call — we facilitate and translate as needed so you can make a confident decision.
Selection & contract
You select your preferred helper. We prepare the employment contract, government documentation, and insurance — fully compliant with Malaysian labour law.
Medical & visa processing
We manage all medical checks (FOMEMA), visa applications, and work permit processing — you don't need to visit any government offices.
Orientation & training
Your helper attends final orientation at our centre, including Genesis Training Academy modules in housekeeping, elder care, safety, and nutrition.
Placement + ongoing support
Your helper arrives at your home. We follow up at 2 weeks, 1 month, and 3 months — and are always available if you need us. Free replacement guarantee included.
Transparent process, no surprises
Here's what every family should know before starting the placement process.
Timeline
The full process typically takes 3–8 weeks from first enquiry to placement day, depending on visa processing and candidate availability.
Pricing
Transparent, all-inclusive pricing — no hidden fees. Your quoted amount covers recruitment, training, documentation, and post-placement support.
Documentation
We handle all paperwork — employment contracts, work permits, FOMEMA medicals, visa processing, and insurance. You just sign and approve.
Guarantee
Every placement includes a free replacement guarantee. If your helper doesn't work out, we'll find a suitable replacement at no additional cost.
Ongoing support
Post-placement follow-ups at 2 weeks, 1 month, and 3 months. Conflict mediation and advisory support available anytime you need it.
Fully licensed
JTKSM licensed. Every placement is 100% compliant with Malaysian labour and immigration law.
Questions about the process
How long does the entire placement process take?
The typical timeline is 3–8 weeks from first enquiry to your helper arriving at your home. This includes needs assessment, candidate matching, documentation, visa processing, and training. Urgent placements or transfer cases may be faster.
Do I need to visit any government offices?
No. We handle all government paperwork on your behalf — including immigration, work permits, FOMEMA medical checks, and insurance. You only need to sign and approve documents we prepare.
What happens if the helper doesn't work out?
Every placement includes a free replacement guarantee. If your helper isn't a good fit, contact us and we'll find a suitable replacement at no additional recruitment cost.
Can I interview candidates before selecting?
Yes. We arrange video call interviews with 2–3 shortlisted candidates. Our team facilitates the session and provides translation assistance as needed so you can make a confident decision.
What training does my helper receive before placement?
All helpers complete our Genesis Training Academy (GTA) programme — covering housekeeping, cooking, elder care fundamentals, safety protocols, and nutrition. Specialist caregivers receive additional modules in dementia care, post-stroke rehabilitation, or palliative care.
Ready to start the process?
Speak with a placement consultant today — free, no-obligation. We'll guide you through every step.
